● Seoul City Tour Privacy Policy
  • 1. Seoul City Tour Privacy Policy
    “Personal information processing policy” refers to the guidelines that the company must abide by so that users can use the service without any concerns.
    Seoul City Tour provides a personal information processing policy in compliance with the relevant laws, personal information protection regulations and guidelines of the Republic of Korea that information and communication service providers must comply with.

    Seoul City Tour collects, uses, and provides personal information based on the user's consent.
  • 2. Collection of personal information
    We collect the minimum amount of personal information necessary to provide the service.
    We collect the minimum amount of personal information required to provide services when signing up for membership or in the process of using the service.
      [When signing up for a Seoul City Tour account]
      (Required : Email, password, nickname, service usage history, purchase and payment history within the servic)
    In some services, additional personal information may be collected with the user's consent in order to provide specialized functions.
      [When making a service reservation]
      (Required : name, contact, email)
      [When using paid services]
      When paying by credit card: card number (partial), card company name, etc
      When paying by mobile phone number: mobile phone number, payment approval number, etc.
      Account transfer: name of account holder, account number, account bank, etc.
      When using a gift certificate: gift certificate number, site ID

    Personal information collected from users in the process of using the service is as follows.
    Information such as terminal information (OS, screen size, device ID, phone model, terminal model name), IP address, cookie, visit date, fraudulent use record, service use record, etc. can be automatically generated and collected in the process of using PC web and mobile web/apps.

    We receive personal information from third parties through partnerships and links between services.
  • 3. Use of Personal Information
    It is used for member management, service provision/improvement, and new service development.
    • Member identification/confirmation of intent to sign up, prevention of fraudulent use
    • Children under the age of 14 cannot sign up for membership.
    • Development of new services, provision of various services, delivery of inquiries or announcements
    • Prevention and sanctions against acts that interfere with the smooth operation of the service (including account theft and fraudulent use)
    • Service use records, statistics on access frequency and service use, establishment of service environment in terms of privacy protection, and use for service improvement

    Additional use and provision of personal information may be predictable.
    To the extent reasonably related to the purpose of collection, personal information may be used or provided to a third party without the user's consent in accordance with the law. At this time, 'whether it is related to the original purpose of collection, whether there is predictability of additional use or provision of personal information considering the collected circumstances or processing practices, whether the user's interests are unreasonably infringed upon, or whether necessary measures for ensuring safety such as pseudonymization or encryption, etc.’ has been taken in a comprehensive manner.
  • 4. Provision of personal information
    Seoul City Tour does not provide the user's personal information to a third party unless there is a separate consent from the user or cases stipulated by the law.
    Seoul City Tour does not provide personal information to third parties without the user's prior consent. However, when a user uses the Seoul City Tour account login service or services of external affiliates, personal information is provided to a third party after obtaining the user's consent within the necessary scope.

    Seoul City Tour may provide personal information to related organizations without the consent of the information subject in the event of an emergency, such as a disaster, infectious disease, an accident causing imminent danger to life or body, or an imminent loss of property.

    In order to provide the service, we entrust the following tasks.
    If necessary for service provision, some of the personal information processing tasks may be outsourced. We limit the processing of personal information by consigned companies for purposes other than the consigned business purpose, and manage and supervise entrusted companies' compliance with laws and regulations related to personal information protection, such as application of technical and managerial protection measures and restrictions on re-entrustment.

    The collection and use of users' personal information for the use of Seoul City Tour service, personal information provision to a third party, and personal information processing consignment status are as follows.
    • Company : StudioFix
    • Information provided : Email, nickname, password, name, contact information
    • Purpose of provision : Website maintenance
    • Company : Tiger Bus Tour
    • Information provided : Email, nickname, password, name, contact information
    • Purpose of provision : Customer consultation, operation of bus, ticket sales
  • 5. Destruction of personal information
    When the purpose of collection and use is achieved, the collected personal information is destroyed without delay, and the procedure and method are as follows.
    In the event of a cause for destruction, such as achievement of the purpose of collection and use or membership withdrawal, the method of destruction is determined in consideration of the type of personal information. If it is in the form of an electronic file, it is safely deleted so that it cannot be recovered or reproduced. In the case of other records, printed materials, written documents, etc., they are shredded or destroyed by incineration.

    The information to be destroyed after being stored for a certain period according to the internal policy is as follows.
    The information below is destroyed after being stored for up to one year from the date of membership withdrawal.
    • Your Seoul City Tour account encrypted and stored to send information emails and respond to CS inquiries
    • Records of fraudulent use of services
    • Evidence documents collected when selecting support recipients

    In addition, Seoul City Tour deletes the personal information of users who have not used the service for one year in accordance with the ‘Personal Information Validity Period’.
  • 6. Rights of users and legal representatives and how to exercise the rights
    Seoul City Tour protects your rights.
    Users can view or modify their personal information at any time, withdraw their consent to collection, use and provision, or request termination of membership.

    Membership information can be modified or membership withdrawal can be done through the settings within the service, and if a request is made in writing, by phone or by e-mail through the customer center, action will be taken without delay. If correction of an error in personal information is requested, the personal information will not be used or provided until the correction is completed.
  • 7. Matters concerning automatic personal information collection devices (installation, operation, and rejection)
    Cookies may be installed and operated to provide web-based services.
    We use cookies to support fast and convenient website use and to provide customized services.
    What are Cookies?
    When a user accesses a website, the website sends it to the user's browser and is stored on the user's PC as a very small text file.
    purpose of use
    To provide personalized and customized services, we use cookies that store user information and retrieve them from time to time. When a user visits the website, the website server reads cookies stored on the user's device to maintain the user's preferences and provide customized services. Cookies help users to access and use the website conveniently when they visit the website. In addition, it is used to provide customized information such as optimized advertisements based on the user's website visit history and usage type.
    Refusal of cookie collection
    Users have the option to install cookies, and can accept or reject cookies through cookie settings in the path of ‘Settings> Privacy> Cookies and other site data’ at the top of the web browser. However, if you refuse to install cookies, you may find it inconvenient to use the web, and it may be difficult to use some services that require login.
  • 8. Matters concerning measures to ensure the safety of personal information
    Seoul City Tour makes the following efforts to protect users' personal information.
    • Users' personal information is encrypted.
      The user's personal information is transmitted using an encrypted communication section, and important information such as passwords are encrypted and stored.
    • We strive to protect against hacking and computer viruses.
      To prevent leakage or damage of user's personal information by hacking or computer virus, the system is installed in an area where access from outside is controlled. We install a system that can detect and block intrusions by hackers, etc., and monitor it 24 hours a day, and install a vaccine program to prevent the system from being infected with the latest malicious code or virus. In addition, we are continuously researching new hacking/security technologies and applying them to our services.
    • We are minimizing who has access to personal information.
      We limit the number of employees who process personal information to a minimum. In addition, systematic standards are established for creating and changing passwords for the database system that stores personal information and the system that handles personal information, as well as access rights, and continuous audits are conducted.
    • Regular training is provided to executives and staff on the protection of users' personal information.
      regular training and campaigns on personal information protection obligations and security for all employees who handle personal information.
    • Immediate response and follow-up actions are taken when a user's request to change personal information is received.
      For any request related to the above, please contact us in writing, by phone or e-mail through the customer center and we will act without delay.
      If you request correction of an error in personal information, the personal information will not be used or provided until the correction is completed.
  • 9. Personal Information Protection Officer and Grievance Handling Department
    Seoul City Tour has designated a person in charge of personal information protection and a complaint handling department to handle inquiries and complaints related to users' personal information.
    Please contact the person in charge of personal information protection and the grievance handling department for all personal information protection related inquiries, complaints, advice or other matters that arise while using the service. Seoul City Tour will do its best to listen to your voice and provide prompt and sufficient answers.
    1) Personal Information Protection Officer and Grievance Handling Department
    • Manager: Jinyong Kil (person in charge of personal information protection)
    • Affiliation: Business Support Office
    • Inquiries : Seoul City Tour Customer Center: 02-777-6090 (charged)

    In addition, if you need to report or consult about personal information, you can get help through the organizations below.
    2) Personal Information Infringement Reporting Center
    • (without area code) 118
    • https://privacy.kisa.or.kr
    3) Supreme Prosecutor's Office Cyber Investigation Division
    • (without area code) 1301
    • cid@spo.go.kr
    4) National Police Agency Cyber Investigation Bureau
    • (without area code) 182
    • https://ecrm.cyber.go.kr
  • 10. Information on notice obligations before revision
    The personal information processing policy may be modified for the purpose of reflecting changes in laws or services. If the personal information processing policy is changed, we will inform you of the change at least 7 days in advance.
    However, when there is a significant change in user rights, such as a change in the items of personal information collected or the purpose of use, we will notify you at least 30 days in advance.
    Seoul City Tour values the information of users and promises to do its best to ensure that users can use the service without any concerns.
    • Date of announcement: December 1, 2022
    • Effective Date: January 1, 2023
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